Second Generation CORE Model
Second Generation CORE Model

CircuPool CORE Series Salt Chlorine Generators - Owner Resources

Learn how to get the most out of your CORE Series Salt System

Contents

Click on the following links for the corresponding assistance:

  1. Video Guides
  2. Product + Troubleshooting Guides
  3. Replacement Cells
  4. Replacement Parts
  5. Warranty Guide
  6. Q&A
At Circupool®, we believe that keeping your pool clean and ready for fun shouldn’t have to be a time-consuming, frustrating job. These resources will help ensure that your CORE Series salt chlorine generator is working optimally to keep your pool that perfect shade of blue. For the most complete information, be sure to review the user manual and help guide below. Complete User Manual
  Complete Help Guide

First Steps

  1. Perform a full water chemistry test for these standard levels:
    • FC, CC, TC, pH, CYA, CA, Salinity, Alkalinity, Phosphates, Nitrates, Metals, Saturation Index
    • Ensure test results are from the last 24 hours, compare to results from previous weeks.
  2. Double check these common issues:
    • Check that your salinity is in range, ideally 3500ppm
    • Clean your cell thoroughly follow the manual's instructions - do this , or until no more "fizzing" occurs after new cleaning solution is added inside the cell.
    • Confirm that input power is present and check that all cables are fully connected.
  3. Restart your unit by turning it off and on, raising its chlorine output level to 100%. Allow it to run at least 5 minutes before proceeding with troubleshooting diagnostics.

Replacement Parts

Warranty Guide

Common Questions

Q:when cell is needing replace do you replace the entire unit

Asked by: Michael Walls - 2/10/2022
A: Good question. No, just the consumable cell is replaced. You can see those cells here: https://www.circupool.com/CORE-Series-Replacement-Cells_c_53.html
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Answer provided by: Customer Service (2/10/2022)

Q:Is the orientation of the unit important? The plumbing I want to install it into is roughly horizontal but I would prefer that the head of the control unit was 90% from vertical

Asked by: Marc - 2/10/2022
A: No it's not important. The system can be oriented horizonal, vertically, or anywhere in between.
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Answer provided by: Customer Service (2/10/2022)

Q:How long is the power cord?

Asked by: Ted - 2/10/2022
A: The power cord it comes with is approximately 6' in length. A qualified individual can lengthen or shorten the pool equipment's wiring as needed.
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Answer provided by: Customer Service (2/10/2022)

Q:How can I tell what my salinity level is on the CORE unit?

Asked by: Debbie Thurner - 2/10/2022
A: This system will turn on the Low Salt light at about 2400ppm. This would be the point at which you would simply add more salt to the pool.
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Answer provided by: Customer Service (2/10/2022)

Q:The only power source available is 240 volt. Can the core 35 be rewired for a 240 volt connection?

Asked by: Ray Cruce - 2/10/2022
A: No need, it is a dual-voltage unit that automatically converts either 110/220V when connected.
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Answer provided by: Customer Service (2/10/2022)

Q:If hardwired to the pump, will the percentage of output stay the same when powered off and back on again?

Asked by: Denis Massa - 2/10/2022
A: Yes, all of our systems return to the previous setting once it is powered back on again. That way you get continuous hassle-free daily operation.
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Answer provided by: Customer Service (2/10/2022)

Q:What are the overall dimensions of the unit?

Asked by: Denis Massa - 2/10/2022
A: Overall, the unit is approximately 12" wide, 6" deep, and 11" tall. It requires about a 7" wide cut in the plumbing to install.
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Answer provided by: Customer Service (2/10/2022)

Q:Is the flow through the cell directional? Does it matter which way I install it?

Asked by: Anthony - 2/10/2022
A: The internal flow switch is bi-directional, so the unit can be installed with either port as the inlet/outlet.
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Answer provided by: Customer Service (2/10/2022)

Q:What's the minimum flow required for the Core55? I'm currently at 1700rpm and seeing the no flow light? Any ideas?

Asked by: Iain G - 2/10/2022
A: RPM's are not the same as flow. Based on your plumbing's Total Dynamic Head (resistance to flow), the RPM's just need to be high enough to move the flow switch paddle and to make sure that the water 100% fills the cell with no air gaps or bubbles.
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Answer provided by: Customer Service (2/10/2022)

Q:What size PVC pipe does this fit? My plumbing is 1.5"

Asked by: Keith Murray - 2/10/2022
A: This system works with either 2" or 1.5" ID PVC plumbing. In the box it comes with fitting for 2", so if you use 1.5" you would simply use off-the-shelf PVC adapter from the hardware store.
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Answer provided by: Customer Support (2/16/2022)

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Important: ALL TROUBLESHOOTING SHOULD BE DONE BY A QUALIFIED INDIVIDUAL. ALWAYS MAKE SURE THE INPUT POWER IS COMPLETELY DISCONNECTED BEFORE ATTEMPTING ANY SERVICE PROCEDURES

These troubleshooting procedures are to help aid you when contacting the CircuPool tech support or warranty department, and are for informational purposes only. Completion of this troubleshooting process does not substitute for the evaluation of an item by CircuPool nor necessarily establish the problem that your pool system may actually be experiencing. Determination of an issue and/or the cause of failure shall solely be made by an authorized service representative. Warranty terms and procedures for the above model can be found in the product manual / user guide.

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