Q: Can this be used on an above ground pool?

Asked by: Jac - 3/12/2020
A: The SJ-Series is frequently used on above ground pools. Check the installation manual and your pool's plumbing requirements. If you have questions, feel free to call us at 888-206-9938
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Answer provided by: Administrator (3/12/2020)

Q: Will this work on 24 round above ground pool that is 5 ft deep ?

Asked by: Kenneth - 6/20/2020
A: That would be about 17,000 gallons of water. No, you would typically need a salt chlorinator with at least 30,000 gallon capacity or more. You may want to take a look at the SJ40 or RJ30+ model.
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Answer provided by: Administrator (6/23/2020)

Q: what is the difference between SJ & the RJ systems?

Asked by: Bill - 10/2/2018
No Answers have been submitted yet.

Q: Is this a complete system? How easy is this to install?

Asked by: Pete - 11/26/2019
A: Yes, this is a complete system. Installation typically takes about an hour if you can cut & glue PVC pipe and connect it to power. For the easiest installation (as little as 15 minutes), you may like the CORE-Series systems, which also have longer lifespan, longer warranty, and more power: https://www.circupool.com/CORE-Series_c_49.html

If you have questions, we are glad to help: 888-206-9938
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Answer provided by: Administrator (11/26/2019)

Q: IS THIS A 110V UNIT ?

Asked by: TOM GURCHICK - 5/1/2020
A: It can be used with both 110 and 220 volts. The manual shows you how to set it up for each.
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Answer provided by: Administrator (5/1/2020)

Q: Only number two polarity comes on

Asked by: Simone Robert - 8/25/2020
A: The system will automatically switch polarities every six hours of run time, there is nothing you need to check or monitor with that.
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Answer provided by: Ben (8/25/2020)

Q: I have 8,000 gal. Do they make a smaller unit? Thank you

Asked by: Robert Pickens - 3/31/2021
A: This is the smallest model size, industry standards recommend having a salt chlorinator with a maximum capacity much higher than your actual pool size. You can see more info about sizing here: https://www.circupool.com/5-Reasons-why-you-should-over-size-your-salt-system_ep_94-1.html
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Answer provided by: Jen (3/31/2021)

Q: need more infro on the system

Asked by: larry s. nix - 5/4/2021
A: We are happy to help you with any additional info you are seeking. You can call and speak with our experts at 888-206-9938
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Answer provided by: Administrator (5/5/2021)

Q: I purchased a SJ-20 (from Amazon, hasn't arrived yet) it was a panic buy, only nine left yada yada, no chlorine available locally. but I realize now that the unit will likely be undersized as my pool is 30000 gallons. they didn't indicate volume or capacity and I did not find you website until after i made the purchase. So am i wasting my time with this unit or do I have any recourse ( upgrade path? bigger cell etc.) any input would be appreciated.

Asked by: Robert K Isensee - 5/19/2021
A: Sorry to hear you're in that situation. The system would likely only be a supplement for such a big pool and would require additional sanitation. Give us a call at 888-206-9938 and we can help discuss what options you might have.
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Answer provided by: Administrator (5/19/2021)

Q: When its generating how do you know its producing

Asked by: James R Martin - 5/19/2021
A: As long as you are not getting a red warning light, the system is detecting that it is fully operational.
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Answer provided by: Carl (5/20/2021)

Q: Hi Can I use this with my existing pool pump? Do you have it in stock?

Asked by: Tina - 5/22/2021
A: Yes, this system is designed to be installed to work in sync with your existing pool pump by wiring it to the same circuit as the pump. Current stock levels are displayed just above the Add To Cart button.
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Answer provided by: Administrator (5/24/2021)

Q: When will SJ-20 system be available?

Asked by: Bill Krause - 5/25/2021
A: For the most up to date availability, please check the product page or call support at 888-206-9938x2. For items that are waitlisted, the waiting list on the product page is the best way to be notified when this item is back in stock.
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Answer provided by: Administrator (5/25/2021)

Q: What is the optimum Salt content for this unit. I think its referred to as Parts per million (PPM) Thank You

Asked by: Anthony Lopez - 5/26/2021
A: The range is 3000-4500ppm, ideally 3500ppm.
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Answer provided by: Jonathan (5/26/2021)

Q: can it connect to a smart phone?

Asked by: BRENT BIRKES - 7/7/2021
A: No and there is not really a need to. It's designed to work automatically in sync with your pump every day. It doesn't need frequent attention either.
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Answer provided by: Kyle (7/8/2021)

Q: How difficult is it to convert a chlorine tablet system to the Circupool SJ~20 system? Is the conversion similar to the one you use to convert from one salt system to the circupool product. Thanks

Asked by: Bob - 8/4/2021
A: Good question. "Converting" just means installing the salt chlorinator and adding salt to the pool. Often this can be done in as little as an hour or two. If you'd like more information about installation, the manual (see description area on the product page) provides more details, and we are happy to answer questions at 888-206-9938
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Answer provided by: Administrator (8/4/2021)

Q: Why is my Salt LED off (not red/green off)? Thanks.

Asked by: Greg - 8/25/2021
A: Those lights are not always on depending on the system's duty cycle.
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Answer provided by: Henry (8/26/2021)